Integrated Model
Trusted processes for elective recovery across the NHS
Booking &
Scheduling Team
NCI’s dedicated booking and scheduling team can be integrated into the trusts existing service infrastructure.
Our booking and scheduling team can work in collaboration with trusts schedulers to ensure seamless alignment with patient pathway requirements.
Our team are able to follow strict and documented protocols for patient appointment scheduling, ensuring compliance with Referral to Treatment (RTT) guidelines. DNA reduction strategies can be implemented, including real-time appointment reminders via SMS and outbound call verification. Weekly performance audits will track scheduling efficiency, patient adherence, and service utilisation rates. We will integrate a staff member into their existing booking & scheduling team, who will work collaboratively with trust staff. This allows them to ensure adequate quality training on trust systems and maintain appropriate patient pathways.
Mobilisation Process
Support Services
The Operations division will ensure all support services are mobilised and optimised prior to service launch, overseeing patient bookings, pharmacy logistics, health records transfer as well as equipment and facilities.
Communications
Effective communication is key to building strong partnerships. Our Service Delivery Manager will keep you informed at every step of the service launch process, ensuring that we are aligned with your expectations and needs.
Operations
The Operations division will oversee all logistical aspects, guaranteeing that resources and personnel are optimally allocated for a successful and efficient service launch.
Commercial
The commercial division will work diligently to ensure that all contractual and financial aspects are transacted, transparent, and tailored to meet your unique needs. This includes: SLA Agreements, PO retrieval, Invoicing, Pricing etc.
Seamless Integration
At NCI, we work hand in hand with NHS trusts, fully aligning with local governance, policies, and IT systems to create a transparent and efficient workflow. Our integration approach is designed to provide accurate, data-driven reporting, enabling informed decision-making at every stage of the pathway.
Standards & Management Info
Client Feedback
-
“Working with NCI has enabled us to deliver ENT care more efficiently, giving patients quicker access without compromising quality.”
Kenny Naughton
Care Group Director of Planned Care – Torbay and South Devon NHS Foundation Trust